Service standards and expectations:

• We will provide 24 hours, 7-day week coverage.
• We will provide service within 24 hours of customer request.
• Total service coverage areas to a maximum of 100 miles one way.
• Troubleshoot over the phone with customers to avoid unnecessary service calls.
• Refrain from selling or distributing any products, which could be considered a conflict of interest.
• Document model, nature of problem, customer address, phone number, serial numbers, condition reported, corrective action, etc. must be provided on all invoices.



Confidentiality:

Source Beverage will maintain in confidence and trust, all information, data, and materials in regards to all of our customers.